Terms and conditions
These General Terms and Conditions govern the purchase of the products offered on the website www.tecnoshock.com, owned by TECNOSHOCK RACING SHOCKS, S.L. (hereinafter, TECNOSHOCK SUSPENSIONS).
The purchase of any of the products implies full and unreserved acceptance of each and every one of the General Conditions indicated, without prejudice to the acceptance of the Particular Conditions that may be applicable when purchasing certain products.
These General Conditions may be modified without prior notice; therefore, it is advisable to read their content carefully before proceeding to purchase any of the products offered.
RAZON SOCIAL, in compliance with Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, informs you that:
To communicate with us, we provide you with different means of contact detailed below:
All notifications and communications between users and TECNOSHOCK SUSPENSIONS shall be considered effective, for all purposes, when made through any of the means detailed above.
The products offered, together with their main characteristics and their price, appear on screen.
TECNOSHOCK SUSPENSIONS reserves the right to decide, at any time, the products and/or services offered to Customers. In this way, TECNOSHOCK SUSPENSIONS may, at any time, add new products and/or services to those currently offered. Likewise, TECNOSHOCK SUSPENSIONS reserves the right to withdraw or cease to offer, at any time and without prior notice, any of the products offered.
All without prejudice to the fact that the acquisition of some of the products may only be done by subscription or registration of the USER, granting by TECNOSHOCK SUSPENSIONS to the interested party a User Name and a password, which will identify and enable them personally to have access to the products.
Once inside www.tecnoshock.com and to access the contracting of the different products, the User must follow all the instructions indicated in the purchase process, which will involve the reading and acceptance of all the general and particular conditions fixed on www.tecnoshock.com.
TECNOSHOCK SUSPENSIONS aims to guarantee the availability of all products advertised through www.tecnoshock.com. However, in the event that any requested product is not available or if it has been sold out, the customer will be informed If, through the means provided by the customer as soon as possible.
If the product is not available, and the consumer having been informed of this, TECNOSHOCK SUSPENSIONS may supply a product with similar characteristics without a price increase, in which case the consumer may accept or reject it by exercising their right of withdrawal and resolution of the contract.
In case of unavailability of all or part of the order, and the rejection of the substitute products by the customer, the refund of the previously paid amount will be made If, by bank transfer
If TECNOSHOCK SUSPENSIONS is unjustifiably delayed in returning the amounts paid, the consumer may claim double the amount owed.
To make any purchase on www.tecnoshock.com it is necessary that the customer is of legal age.
In addition, it will be necessary for the customer to register on www.tecnoshock.com through a data collection form in which they provide TECNOSHOCK SUSPENSIONS with the necessary information for contracting; data that will in any case be truthful, accurate and complete regarding their identity and which the customer must expressly consent to by accepting TECNOSHOCK SUSPENSIONS’ privacy policy.
Likewise, it is advisable for the customer to print and/or save a copy on a durable medium of the sales conditions when placing their order, as well as the proof of receipt sent by TECNOSHOCK SUSPENSIONS by email.
Along with your order, you will receive the corresponding invoice.
For this purpose, the customer consents to said invoice being sent in electronic format. The customer will receive it by email, in PDF format. You may, at any time, revoke this consent by sending an email to: info@tecnoschock.com to receive the invoice on paper.
The order will be delivered to the address designated by the customer at the time of contracting according to the chosen method.
The delivery area covers the following zones: Península y Baleares.
As a general rule, packages are shipped within 48 hours following receipt of payment, through ___________ with tracking number and delivery without signature. If you prefer certified shipping via __________, an additional charge will apply. Please contact us before requesting this option. Whatever shipping method you choose, we will provide you with a link so you can track your order online.
Shipping costs include handling and packaging costs, as well as postal charges. Handling costs have a fixed price, while transport costs may vary according to the total weight of the package. We advise you to group all your items in a single order. We cannot combine two different orders, and shipping costs will be applied to each one individually. We are not responsible for damage that your package may suffer after shipping, but we do everything possible to protect all fragile items.
Boxes are large and your items will be well protected.
The prices of the products listed on www.tecnoshock.com will be expressed in Euros unless otherwise stated and will be guaranteed during their validity period, subject to printing error and regardless of the order destination.
The final prices of all products (and, where applicable, final prices per unit of measurement, when mandatory), together with their characteristics, offers, discounts, etc., are reflected in each of the items appearing in the www.tecnoshock.com catalog.
The prices of the products may vary at any time. In this case, the price to be applied will be the one in force on the date the order is placed. In any case, the final cost will be communicated to the customer in the electronic purchase process before they formalize their acceptance.
We make these payment methods available to you:
You can make the payment immediately through our Bank’s secure SSL payment gateway. If it is necessary to make any refund or cancellation of the order, the amount will be refunded through the same payment card.
By cash deposit or bank transfer. You must indicate the customer’s name and order number at the time of making the transfer.
9. RETURNS AND WITHDRAWAL POLICY
As established by regulations, the consumer and user shall have the right to WITHDRAW from the contract for a maximum period of 14 calendar days without needing to indicate the reason and without incurring any cost, except those provided for in art. 107.2 and 108 of RD1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users.
This right of withdrawal is not applicable, among others, to:
The customer will have a maximum period of 14 calendar days from the day of receipt of the requested good or product to inform TECNOSHOCK SUSPENSIONS of their desire to withdraw from the contract.
Withdrawal implies that TECNOSHOCK SUSPENSIONS will proceed to refund the amount already paid by the customer within a maximum period of 14 calendar days, following the same procedure chosen by the customer for payment (provided that the acquired product is not within the exceptions indicated above).
During this period, the consumer will communicate to the businessman their decision to withdraw from the contract by filling out the form found at the end of this document and sending it to the email address of TECNOSHOCK SUSPENSIONS.
TECNOSHOCK SUSPENSIONS will communicate to the consumer on a durable medium an acknowledgment of receipt of said withdrawal.
To proceed with the return of a product, it is essential that it is in perfect condition and with its corresponding original wrapping, with all its accessories and without having been used.
Once we receive your request, we will contact the customer to indicate the details of the return.
The businessman will bear the costs of returning the goods.
Products acquired through www.tecnoshock.com enjoy a warranty period of According to manufacturer from the moment of their acquisition, covering possible manufacturing defects of the product, as well as any breakdown occurring during said period.
Consumable products, deficiencies caused by improper use or handling, connection to an electrical network different from that indicated, incorrect installation, or defects derived from any external cause are excluded from the warranty.
For durable products, the consumer will have the right to adequate technical service and the availability of spare parts for a minimum of 5 years from the date the product ceases to be manufactured, without the price of spare parts being able to be increased when applying them in repairs.
To know the procedures to be followed in case of problems or breakdowns in a product, you can contact:
To avoid problems with the installation or handling of the purchased product, make sure you have followed the installation and operating instructions contained in the user manuals.
If, despite this, the purchased product does not work correctly, you must contact the customer service and technical assistance services of the manufacturer, or where applicable the representative or distributor, immediately.
Usually, technical services will require you to provide the following data:
Pickup and shipping costs at the customer’s expense.
11. LIABILITY AND DISCLAIMER OF LIABILITY
The consumer and user has the right to repair of the product, its replacement, price reduction, or resolution of the contract, as established in Chapter II Title IV Book II of the General Law for the Defense of Consumers and Users.
If the product is not in conformity with the contract, the consumer may choose between repair or replacement of the product, both of which shall be free of charge for the consumer, and which shall be carried out within a reasonable period of time depending on the nature of the products and the purpose for which they were intended.
If after the repair and delivery of the product, it continues to be not in conformity with the contract, the consumer may demand its replacement, price reduction, or resolution of the contract.
To file any complaint or claim with TECNOSHOCK SUSPENSIONS, the customer must contact the customer service department either at phone number 938745008 or via the email address info@tecnoshock.com.
According to the Online dispute resolution for consumer matters in the EU and in accordance with Art. 14.1 of Regulation (EU) 524/2013, we inform you that the European Commission provides all consumers with an online dispute resolution platform available at the following link: http://ec.europa.eu/consumers/odr/
These conditions shall be governed by current Spanish legislation.
C/ Edison, nave 6 – C (Pol. Ind. Bufalvent), 08243 Manresa – Barcelona
Hereby I inform you that I withdraw from the sales contract celebrated with you regarding the following products and/or services:
In ________________________ on _____ of __________________ of ______ .
In accordance with the provisions of REGULATION (EU) 2016/679, of April 27, 2016 of the European Parliament, and of the Council regarding the protection of natural persons with regard to the processing of their personal data and Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights, we inform you that your data are incorporated into a file owned by TECNOSHOCK RACING SHOCKS, S.L., which is duly registered in the register of processing activities, for the purpose of carrying out commercial, administrative, accounting, and tax management. Legitimation: Legitimate interest of the responsible; Recipients: Data transfers are foreseen to: Tax Administration, Financial entities. You have the right to access, rectify, and delete data, as well as other rights, indicated in the additional information at www.tecnoshock.com, which you may exercise at the address of TECNOSHOCK RACING SHOCKS, S.L., C/ Edison, nave 6-C (Pol. Ind. Bufalvent), 08243 Manresa – Barcelona
TECNOSHOCK RACING SHOCKS, S.L. is committed to protecting and respecting your privacy, and we will only use your personal information to manage your request.